Success begins with a great plan

How is TeamWork Live licensed?

TeamWork Live is offered as a subscription service. All plans are month-to-month, so there's no long-term contract to sign and you can cancel at any time.

How do the plans work?

Each pay plan includes a certain number of memberships that you can assign to your users. For example, the Small Group Plan allows you to assign up to ten users to your plan. Users assigned to your plan will get access to pay features such as time tracking, reports, shared storage space, etc.

You can change which users are assigned to your plan at any time from the plan management page. Please note that any user can collaborate with you regardless of whether they are assigned to your plan. Users not in your plan will simply be restricted from accessing pay features.

How can I get a larger plan than those listed above?

Please contact us at support@collectivesoft.com to get set up with a larger plan.

I need a 12-user plan. What can I do?

Currently, you will need to mix and match plans to best meet your needs. For a 12-user plan, you can sign up for one Starter Plan (5 users) and one Small Group Plan (10 users). We hope to add support for adding incremental users to a plan soon.

Can we try out TeamWork Live before we pay for it?

Yes, all new users are given a free 30-day trial membership on the Small Group Plan. If you have not entered your billing information by the end of your trial, your account will automatically be downgraded to the Free Plan. Once downgraded, you will be subject to the limitations of the Free Plan but you will retain all previously-saved data.

How many project can I manage at once?

Users on pay plans can manage as many projects as they want. There is no upper limit to the total number of projects you can manage. Users on the Free Plan can manage one active project at a time.

How many users can I have on each of my projects?

There is no limit on the number of team members you can have on a project. We recommend, however, that you keep projects to fewer than 50 members to make collaboration more efficient and effective.

Does everyone that are involved in my projects have to be on a pay plan?

No, users can be on the Free Plan and still collaborate with you on your projects but on a more limited basis. Free Plan users do not have access to pay plan features (such as time tracking, access to reports, and use of the group storage space for sharing files). They are also subject to the following restrictions:
1. Team members on the Free Plan can be assigned to tasks but they cannot assign tasks of their own.
2. Clients on the Free Plan cannot be assigned tasks but they can assign tasks to other project members. Clients on the Free Plan can also share files with you using the group storage space.

What types of payment do you accept? Will you take a purchase order? Can you invoice us?

We currently accept Visa, Mastercard, and American Express. At this time we only accept payments online so we will not be able to accept a purchase order or invoice you.

Can I upgrade or downgrade my plan later?

Yes, you can change your plan at any time. Simply select a new plan from your profile page. There is never any fees for switching plans. If you are on a pay plan and upgrade to a larger plan, we will automatically convert the remaining days of your old plan to the new plan so you will not lose any days.

What if I decide to cancel? Do you offer refunds?

You can cancel your membership at any time, on the web, without hassle. There are never any cancellation fees. If you are not completely satisfied with TeamWork Live for any reason within 30 days, you can get a full refund by contacting us at support@collectivesoft.com.

Do you offer discounts for academic and non-profit organizations?

Yes, we offer academic and non-profit discounts for our group plans. The rates are $29/month for the Starter Plan, $49/month for the Small Group Plan, $99/month for the Medium Group Plan, and $149/month for the Large Group Plan. Please sign up for an account and then contact us at support@collectivesoft.com to get set up.

Do you have an executive summary that I can print out?

Yes, please download our one-page TeamWork Live Executive Summary.