Help

Messages Overview

Messaging allows you to quickly communicate with other project members. You can send messages about any item (such as an online document, milestone, or task) by selecting the "Send message" option from the actions drop-down for an item. The sent message will be automatically linked to the item being discussed to make it easy for you to refer to it.

Sent messages are automatically grouped together to create a conversation. You can have conversations with different groups of people about an item at the same time and each conversation will automatically be organized into separate threads for you. If you send a message to an entire project team, all responses from the project will be kept together as a single conversation.

You get a message inbox for each project that you are involved in. You can think of your message inbox as your own personal email account for sending and receiving messages related to that particular project.

You can archive old conversations by by clicking the "Archive" link. Archived conversations are kept in the "Archived" folder to make it easy for you to refer to it later.

Frequently Asked Questions

• Does the messaging system integrate with my email?Does the messaging system integrate with my email?
  Does the messaging system integrate with my email?

  Yes, when you send a message to a team member or client, they will receive a copy of the message via email. The recipient can respond to the message by simply reply from their email program. The reply will be sent to TeamWork Live, saved to the correct project, and the appropriate notifications will be automatically sent out. This allows team members and clients to collaborate with you without having to sign in.
• I replied to a message via email. Why did part of my response get cut off?I replied to a message via email. Why did part of my response get cut off?
  I replied to a message via email. Why did part of my response get cut off?

  When you reply to a message via email, you should put your reply at the top or at the bottom of the email. DO NOT inline your responses as it will be stripped out by our system. This is because our system processes the email to remove the previous quoted reply so that only the new message is saved. Unfortunately, if you inline your reply, it will be removed when we removed the quoted text.
• How do I delete a conversation? How do I delete a message?How do I delete a conversation? How do I delete a message?
  How do I delete a conversation? How do I delete a message?

  You have the ability to delete messages for conversations that you started by clicking the "Delete" link. Be aware that if you delete a conversation, it will be removed from inbox of all recipients too: they will no longer be able to view the deleted conversation. In general, you will only want to delete messages that you accidentally sent or when you are sure that they are no longer useful. The preferred method of removing messages from your inbox is archiving it as it allows you to refer back to the message in the future.
  
  It is currently not possible to delete individual messages as it might remove important context from the conversation. When you are done with a conversation, you can remove it from your inbox by archiving it.
• How do I send a message to multiple recipients?How do I send a message to multiple recipients?
  How do I send a message to multiple recipients?

  Select the "Multiple recipients..." option for the "To" field and a list of possible recipients will be shown for you to select.
• What does the "Include clients" option do?What does the "Include clients" option do?
  What does the "Include clients" option do?

  By default, clients are not included in messages sent to the entire project project. To include clients (and team members) in a message, check the "Include clients" option.
• How do I search my messages?How do I search my messages?
  How do I search my messages?

  When you are on the messages page, use the search box on the left hand side of the page to search your messages.
• Is it possible for me as the project administrator to view all messages that have been sent for a project?Is it possible for me as the project administrator to view all messages that have been sent for a project?
  Is it possible for me as the project administrator to view all messages that have been sent for a project?

  Yes, please see the message settings page for additional info on how to configure TeamWork Live to allow it.